FAQ's


DOES THE ICE CREAM ACTUALLY HAVE AN ALCOHOL CONTENT?

All of our flavors are up to 5% ABV and should only be consumed by those 21 and over. When placing an order online for Cleveland ohio- Coventry village hand delivery, tri-state, or nationwide shipping, please ensure someone 21+ is home to sign for the package.

BUT IF IT HAS ALCOHOL, HOW DOES IT FREEZE?

All of our flavors are up to 5% alcohol by volume, enough to actually get you tipsy, but low enough ABV that they still freeze! (It's not like putting a bottle of 40% ABV Vodka in the freezer). However, because of the alcohol content, our ice cream does tend to be a bit softer--more like a gelato consistency than regular ice cream.

HOW MUCH ICE CREAM DO I NEED TO EAT TO GET DRUNK?

All of our flavors are up to 5% ABV and do actually hold an alcohol content. As with consumption of any alcoholic beverage, your inebriation depends on body size, tolerance to alcohol, and what else you've eaten during the day. The recommended serving size of 4 ounces is unlikely to make a moderate drinker more than pleasantly tipsy!

DO YOU DELIVER?

We offer messenger delivery on dry ice ($20) within Cleveland. We also ship nationwide! Someone 21+ must be available to receive the ice cream upon delivery. Alternatively, you can choose to pick up your order from our ice cream barlour located at 1783 coventry rd In Cleveland Heights Oh. Orders must be picked up within one week of selected pick up date.

WHAT IF I WANT TO CANCEL MY ORDER?

Party pack orders cancelled at least 24 hours in advance will be refunded. Please reach out to happybees@usa.com if you'd like to cancel your order. For same day cancellations (within 12 hours of order pick up or delivery), we are NOT able to refund your order. Payment will be made in full for these orders. Ice cream cakes, gift cards for in-store and online purchases, and tickets to our Boozy Ice Cream Making Classes are non-refundable.

 

I SENT Happy Bee's ICE CREAM AS A GIFT AND THE RECIPIENT WASN'T HOME. CAN YOU RE-SHIP OR RE-DELIVER?

Before placing an order, please confirm that someone will be available to sign for the ice cream upon arrival. If the recipient is not home to receive, a fee will be charged for redelivery or reshipment.

WHY IS SHIPPING SO EXPENSIVE?

 

Because our ice cream contains alcohol, it is even more perishable than normal ice cream. For this reason we typically ship orders overnight to prevent melting. If you're placing a shipping order and live outside of the tri-state area.

 

WHAT SHOULD I DO WITH THE DRY ICE IN MY SHIPPING ORDER OR DELIVERY?

 

Your boozy ice cream stays frozen thanks to super cool dry ice (-109 °F to be exact)! But let's leave the frostbite to polar explorers! Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it in the cooler or insulated tote bag and allow it to vanish in a ventilated area away from children or pets.

 

DO YOU CATER?

We offer full-scale catering in CLEVELAND OHIO and the tri-state area with our boozy ice cream push cart and sundae station set up! Perfect for corporate parties, weddings, and other large events. E-mail us at HAPPYBEES@USA.COM  for more info and pricing!

DO YOU OFFER TASTINGS OR SAMPLES?

We can provide samples for larger events and weddings. Please call us with your event information to set up a tasting.

HOW LONG WILL THE ICE CREAM LAST?

Up to 5-6 months stored in the back of your freezer.

ARE YOUR FLAVORS NUT-FREE?

While most of our ice creams do not contain nuts, peanuts and other nuts are used in our production facility. We strive to keep these items separate, but it's impossible to guarantee that your ice cream will be 100% nut free.

DO YOUR FLAVORS CONTAIN EGGS?

No. All of our seasonal and year-round flavors are 100% egg free.

DO YOU HAVE ANY GLUTEN-FREE OR VEGAN FLAVORS?

All of our year-round ice cream flavors are gluten-free, except for the Chocolate Stout and Salty Pretzel. A few of our seasonal flavors (Spiked S'mores, Spiked Pumpkin Pie, and Santa's Cookies n Whiskey) contain gluten. Additionally, some aged liquor, like whiskey, can contain traces of gluten. So if you're super sensitive, we would avoid ordering a flavor that contains whiskey or bourbon. Our ice cream sandwiches contain gluten, but our ice cream cakes can be made gluten-free upon request. All of our sorbets are completely dairy free/vegan.

DO YOU OFFER ANY NON-ALCOHOLIC OPTIONS?

Yes, we offer non-alcoholic flavors for catered events and weddings. We also sell three non-alcoholic flavors at our HAPPY BEE'S Barlour: Shirley Temple, Root Beer Float, and Piña Colada .

YOU REPOSTED MY PHOTO ON THE INSTAGRAM STORY, DO I GET A FREE SCOOP?

If we re-post a photo you took of our ice cream on our main Instagram feed, you can redeem a free scoop of ice cream at our Coventry Village Barlour location. We don't offer free scoops if you re-post your story, sorry! But you ARE IG famous for 24 hours :)